Customer Service

• Contact Us
• Credit Cards
• Shipping
• Returns
• Security
• Privacy
• Coupons
• Gift Wrapping

Home

Shipping and Delivery

Shipping Addresses

Please enter a street address whenever possible for shipping purposes. We prefer to ship your purchase to you using UPS, and they cannot deliver to a post office box.

Because online order information is processed centrally, individual stores do not have information about your order. Consequently, your order will be shipped to you; it cannot be picked up by you at one of our stores.

If you would like to have us deliver your purchase to a different address than your own, simply indicate the ship-to address on the checkout form and we will be glad to do so. At this time we do not have the capability to ship items in a single purchase to multiple addresses. Please complete a new checkout process for each shipping address. We are sorry for this inconvenience.

We are sorry, but in most cases we are unable to change the shipping address once your order has been submitted. We process orders very quickly and once an order leaves our store, we’re unable to modify it.

Shipping Charges

Our shipping charge for standard UPS ground service shipments in the contiguous United States varies depending on the total of your order:

For all shipments outside the contiguous United States, our shipping charge is the exact amount which UPS charges us. We will email you the exact amount of the charge and give you the opportunity to accept or reject the charge before we ship your order.

Delivery Information

In most cases you’ll receive your order in three to four business days.

If you have questions about the delivery of your order or if you’re wondering about the status of a backorder, please email us or call us at 1-800-371-8128. We will gladly track down your shipment or answer any questions you may have.