Ordering from shermans.com is Safe & Secure

Shermans has developed a highly secure online ordering process. To make sure you can shop and order with confidence, we offer a Secure Order Guarantee that gives you 100% protection for your credit card transactions at shermans.com.

The result is a web site that offers you the same high level of service, convenience and trustworthiness our customers have come to expect from us since our first store opened in 1886!

Secure Order Guarantee

We guarantee that your credit card information will be safe when you place an order at shermans.com. Our Secure Order Guarantee means you’ll never have to pay any money related to unauthorized charges to your credit card account, if those charges result from a transaction at shermans.com.

You are always protected when you shop at shermans.com, we wouldn’t have it any other way.

Here’s how the guarantee works: If you’re ever a victim of credit card fraud, the Fair Credit Act specifies that your credit card company can hold you liable for no more than $50 in fraudulent charges to your account. With our Secure Order Guarantee, we will reimburse you for any amount up to $50 billed to you by your credit card company for unauthorized charges to your account, if those charges result from an order you’ve placed on our secure sever. For this protection, you must promptly notify your credit card company of any fraudulent charges and follow the procedures for doing so as outlined in your credit card agreement.

We have never had any problem with credit card security on our highly secure server, but if it should ever happen, our guarantee ensures it will not cost you any money.

Your credit card is safe at shermans.com – guaranteed.

The Secure Order Process

The following section describes how the advanced security of our online order process works, from start to finish.

Starting your order

Every order at shermans.com is secure, and clicking the Checkout button is all it takes to get started. The security features are automatic; you don’t need to do anything special to invoke them.

Making a Positive ID

Once you’ve clicked the Checkout button, your browser looks for a digital certificate to confirm that it is communicating with shermans.com. After a positive ID has been made, your order continues.

We use VeriSign software to enable the use of digital certificates. For your security, the verification process happens in the background every time you place an order on our site.

Entering Secure Mode

Next, your computer and our server begin communicating in secure mode, which means that data is sent back and forth in an encrypted format that cannot be read by any other computer while in transit.

At this point you may see a pop-up window like the one to the right which some browsers display when you are about to receive a secure document. It’s fine to click “OK” (or “Continue”) to proceed. This simply confirms that you will begin receiving pages in a highly secure encrypted format.

During the checkout process, after your browser has entered secure mode, we’ll ask you to enter your credit card information. The encryption features of browser software are exceptionally powerful and ensure the security of this data as it is transmitted to our server. Our site uses the latest technology to maintain the highest level of security.

My Order is Complete. What Happens Next?

Security measures continue even after you’ve placed your order, as we process your order on a highly secure internal system that is inaccessible via the Internet.

Older Web Browsers

If you use Netscape Communicator (Navigator) version 4.05 or earlier, or Microsoft Internet Explorer version 4.01 for Macintosh, you may encounter a security warning when you visit a secure page at any Web site after December 31, 1999. The warning is generated in error and is caused by a software problem (Y2K) in these browsers. The browser problem does not affect the security of your connection to our site.

How You Can Tell You are in Secure Mode

The most popular Web browsers, Internet Explorer and Netscape Communicator (Navigator), use clear visual symbols to let you know whether or not they are in secure mode. Most recent versions of these browsers display a locked padlock either at the bottom left or bottom right of your browser window when they are connected to our site in secure mode.

Another indication that a browser is in secure mode can be found in the Web site address that your browser displays. The address will begin http:// in standard, non-secure mode and will change to https:// in secure mode. The “s” stands for secure.

Continuing to Browse After Checkout

Once your order is complete, it’s perfectly safe for you to continue to browse our site in standard mode. In fact, once you exit from the checkout process, your browser will automatically revert to this slightly faster mode of communication. You may see a pop-up window like the one to the right as you leave the checkout process. It's fine to click "Yes" (or "Continue") to proceed.

For More Information

We’ve worked hard to bring you a secure online ordering environment. We hope you’ll contact us with any questions, comments, or concerns you may have.